PRIVACY POLICY
Pets Tribe
Effective Date: 2/19/2026
- Introduction
Pets Tribe (hereinafter, “the Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you contact us or use our pet care services, including boarding, doggy daycare, and mobile dog grooming services.
By using our services, you agree to the terms of this Privacy Policy.
- How We Collect Your Personal Information
We may collect personal information through the following methods:
When you contact us by phone
During in-person or verbal interactions
When you voluntarily provide information during customer service interactions
We only collect information when you voluntarily provide it.
- What Personal Information We Collect
Depending on your interaction with us, we may collect:
Full Name
Phone Number
Email Address
Home Address
Pet Information (name, breed, weight, vaccination status)
Appointment and Service History
Billing and Payment Information (securely processed through third-party payment processors)
Communication Preferences
We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.
- How We Use Your Personal Information
We use your information for legitimate business purposes, including:
Scheduling and confirming appointments
Providing pet care services
Sending appointment reminders and service updates
Responding to customer inquiries
Processing payments
Enhancing the customer experience
Sending promotional or marketing communications (only with prior consent)
Maintaining internal records and supporting business operations
If you have opted in to receive SMS communications, we may use your phone number to send you customer service or marketing messages, provided you have authorized this.
The frequency of messages may vary from 2 to 4 messages per month. Standard message and data rates may apply, depending on your mobile carrier.
- How, Why, and What Personal Information We Share with Third Parties
We may share personal information with trusted third parties only when necessary to operate our business, including:
Payment processing providers
Booking or scheduling software providers
IT and web hosting providers
Legal or regulatory authorities when required by law
We do not sell our customers’ personal information.
We do not share our customers’ data with third parties for their marketing purposes.
Mobile subscriptions, SMS consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing purposes.
This statement applies specifically to SMS communications and mobile consent data.
- Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Enhance user experience
You can disable cookies in your browser settings, although some website features may not function correctly.
8. Your Rights and Choices
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To opt out of SMS messages, reply STOP to any message.
For assistance, reply HELP or contact us directly.
9. Data Retention
We retain personal information only for as long as necessary to fulfill business, legal, or regulatory requirements.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
12. Contact Information
If you have questions regarding this Privacy Policy, please contact us directly.
Pets Tribe
Katy, Texas
Phone: 713-303-3441
Email: info@petstribetx.com
