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Policy

Pets are accepted for grooming only under the following circumstances:

The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner’s
risk. Grooming may expose pre-existing health/skin conditions for which Arriens Tribe LLC cannot be
held liable.

The pet rabies vaccine is up to date (as required by law) unless otherwise discussed.
In the event of an emergency, in your absence, you authorize Arriens Tribe LLC to contact the nearest
Veterinarian and authorize the Vet to treat the pet as necessary at your expense.

Payment is to be made at the time of service. Payment can be cash, check, or credit card. Returned
checks will incur a $35 charge. Our rates are based on the breed of the pet and the duration of the groom.
Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too
dangerous for the groomer. 

De-matting or complete coat removal will dramatically alter your pet’s appearance. This procedure
may expose pre-existing health/skin problems for which Arriens Tribe LLC cannot be held liable. 

1. Cancellations

We follow the Harris and Fort Bend County public school closures as they pertain to in-climate weather.
We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

Cancellation and rescheduling of an appointment, by the client, requires 24 hours’ notice to waive the $
50 appointment fee.

In the event of in-climate weather, a family emergency, or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 24-hour period.

We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be
made to reschedule at a time convenient for both the client and the groomer.    

2. No-Shows

It is considered a “no-show” when the client is not available at the scheduled appointment time and
does not contact the groomer to cancel or reschedule.

We reserve the right to charge the $ 50 grooming fee due to the loss of revenue caused by a “no-show”.

Please make every effort to call and cancel or reschedule when possible to avoid such situations.
We reserve the right to refuse service to any pet or client for any reason.

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